Takagi
Takagi Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating based on 2 customer reviews; consumers are mostly neutral. Rating distribution is 50% unfavorable and 50% positive. Reviewers value customer service and website; price level reported as medium.
Key Takeaways for Future Customers
- Read Takagi reviews and contact customer service for warranty or installation guidance before purchase.
- Expect medium pricing and generally helpful support for troubleshooting and parts.
Negative Feedback / Risk Areas
- Reports of defective burners shipped and slow or unresponsive follow-up on promised compensation for extra labor.
- Warranty paperwork or claims can be mishandled, leading to service plan confusion and customer complaints.
Positive Feedback
When functioning, units perform well and customer service has resolved no hot water and flushing issues and shipped needed parts promptly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating based on 2 customer reviews; consumers are mostly neutral. Rating distribution is 50% unfavorable and 50% positive. Reviewers value customer service and website; price level reported as medium.
Key Takeaways for Future Customers
- Read Takagi reviews and contact customer service for warranty or installation guidance before purchase.
- Expect medium pricing and generally helpful support for troubleshooting and parts.
Negative Feedback / Risk Areas
- Reports of defective burners shipped and slow or unresponsive follow-up on promised compensation for extra labor.
- Warranty paperwork or claims can be mishandled, leading to service plan confusion and customer complaints.
Positive Feedback
When functioning, units perform well and customer service has resolved no hot water and flushing issues and shipped needed parts promptly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
LOOKING FOR INSURance for my TAKAGI tankless water heater
I recently installed a tankless water heater, and I am looking for a repair service in my 408 area. The contractor that I hired never sent in my paperwork for my warranty. Can you please direct me to a service plan?
Philadelphia, Pennsylvania
Did not receive my package was stolen
My package supposed to be delivered from my email two package two coats. Its not on my property.
Its not on my steps. Its not behind my trashcan obviously it was stolen. I dont have a mirror. I live on a busy block.
I dont have a camera I didnt want a busy like I just want my item back or just give me my money. Thank you you are we just take further
Janesville, Wisconsin
Wantinting to purchase unused T-H 1 from someone and wondering how old this propane tankless is?
CThe employee I spoke to was wonderful. The unit I was going to buy from Craigslist was H1 and it was $500.00 never opened but employee said it was probably very old. Do you know a person who can sell me a propane one and install for under a thousand?
User's recommendation: Call they will give you answers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInstallation & Service in South Louisiana
Questions were answered. Replacement Takagi water heater was identified. Local plumber was identified by electrical service provider recommended by Takagi agents.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Non working
Takagi never responded. I don't see an option for leaving a review with Takagi.
They sent me a replacement part for a non functioning part on a new unit. They received my claim for labor, but it has been ignored.
Takagi doesn't test their units before sending out to suppliers, apparently. I received one with a burner that didn't work.
A replacement was sent very quickly. We were promised the extra cost of swapping out the new unit back to the old, then trading out the burner for the replacement and reinstalling the new unit, would be covered.
It was not and contacting Takagi since has been a waste of time, because they don't answer the emails. Whoever owns Takagi isn't worth doing business with.
- Good unit when working
- Whoever owns takagi
Preferred solution: Price reduction
User's recommendation: Don't buy a Takagi. I was sent a unit that the burner didn't work. It was replaced fast. The installer had to take the new unit out and reinstall the original. Then he had to swap burners and swap out the heaters again. Takagi promised to pay for all the extra labor. They didn't and refuse to follow up on other emails sent.
Chino Hills, California
Heater trips off even after having flushed
Customer service very helpful. Customer service informed me of how to fix the problem . He also sent me a part i may need.good product support received.
User's recommendation: Buy Takagi
Mahwah, New Jersey
Not hot water
No hot water after installation, other than the long hold time on the phone, it was quickly resolved with help from customer support.
User's recommendation: I would
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